Return Policy
EXTENDED HOLIDAY RETURNS: Any orders purchased between November 15th - December 31st will have until January 31st to return or exchange. Final sale items are not applicable, as stated our product pages.
To initiate a return, please send an email to support@clubhousepickleball.com along with your name and order number.
To return an item, the following conditions must be met:
- Returns must be made within return window listed above.
- The returned item(s) must be unused in the same exact condition as received.
- The order must have been placed on our website clubhousepickleball.com. If your order was placed with one of our retail partners, you must contact the retailer directly to initiate a return.
- Exchanges are not supported at this time. Please return your original order for a refund and create a new order for the replacement.
Please note:
- Items marked as "Final Sale" cannot be returned.
- Items purchased online are not returnable in-store or at a pop-up location.
- Customers will not be refunded for initial shipping costs.
- Once your order has been shipped, we are unable to change your address. We cannot issue refunds for orders that were shipped to the incorrect address provided by the customer.
- Free return shipping promotions do not apply to international customers. The cost of return shipping will be deducted from the refund amount.
My order was marked as "Delivered" but was not?
1) Please make sure that the shipping address you provided during checkout matches your correct location.
2) Ask your neighbors or building management if they received your package by accident.
3) Sometimes packages are prematurely marked “delivered” by the shipping carrier and may still arrive at a later date. Please allow 48 hours from the time your order was marked 'delivered' before contacting our support team as your order may still arrive.
4) If you still can not locate your package, please email our support team at support@clubhousepickleball.com with your name and order number so we can assist you further.
My order arrived damaged. Can you help me?
Oh no, so sorry to hear that! Please send us an email to support@clubhousepickleball.com including your name and order number so we can better assist you. Please be sure to keep ALL original shipping materials (including the exterior shipping box/mailer) as we may require photos of the damaged product and shipping box.
My shipping tracking has not updated for several days. What should I do?
If your order has not had any movement in 5+ business days, it is possible your package is lost in transit. We recommend that you contact the shipping carrier to help locate your package.
If you need further assistance please contact our customer experience team at support@clubhousepickleball.com with your name, order number, and shipping address and we will be happy to investigate this further.